Return & Refund Policy

Thank you for shopping at shirthubs. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that if your order has already been prepared for shipment or has been shipped, the cancellation cannot be processed, and you will need to follow our standard return procedure after receiving the item.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.

To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. We will provide you with detailed return instructions and the appropriate return address.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that the processing time may vary depending on your payment provider.

Only the cost of the merchandise will be refunded. Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check your bank account or credit card statement to ensure the refund has not been posted. Some banks or credit card companies may take additional time to process the refund. If you still have not received your refund after this period, please contact your bank or credit card company for further assistance.

If you have confirmed with your financial institution that the refund has not been processed, please contact us using the information provided in the "Contact Us" section below. We will investigate the issue and work with you to resolve it promptly.

Contact Us